Business Communication MCQ and Answers give you the practice and understanding of Business Communication that you need to deliver messages to business people in a variety of contexts. Business Communication is a foundation for any career you choose to pursue. This is important to know whether you’re looking to jump into work, apply for a promotion, or simply boost your professional profile adding some variety to your resume. Whether you’re already established in a field or picking up the skills for the first time, Business Communication can help you succeed in any interview or interaction. We also published Communication Skills MCQs, that will help you the most.
Business Communication MCQ and Answers
1. Which of the following is a quick and clear method of communication
A. e-mail
B. notices/posters
C. face-to-face informal communication
D. business meetings
Answer: C
2. Which method is good for taking leave in the office.
A. Website
B. notices/posters
C. e-mail
D. business meetings
Answer: C
3. Communication starts with:
A. Encoding
B. Sender
C. Channel
D. Feedback
Answer: B
4. The number of key elements in the communication process is:
A. Five
B. Six
C. Seven
D. Four
Answer: A
5. The two broad areas of communication are:
A. Oral and written communication
B. Verbal and written communication
C. Verbal and non-verbal communication
D. Oral and non-verbal communication
Answer: C
6. Which of the following combination is /are example/s of oral communication?
A. Meetings, memos and presentations
B. Meetings, memos and performance reviews
C. Meetings, presentations and performance reviews
D. All the above
Answer: C
7. Which of the following combination is /are example/s of written communication?
A. Letters and voicemail
B. Reports and email
C. Circulars and voicemail
D. All the above
Answer: B
8. Orders and directives are the example of:
A. Downward communication
B. Upward communication
C. Diagonal communication
D. Horizontal communication
Answer: A
9. Communication between HR manager and salesman is an example of:
A. Horizontal communication
B. Lateral communication
C. Diagonal communication
D. Vertical communication
Answer: C
10. Diagonal communication is also known as:
A. Cross ward communication
B. Horizontal communication
C. Vertical communication
D. Any of the above
Answer: A
11. Communication between HR manager and Finance manager is an example of:
A. Downward communication
B. Upward communication
C. Diagonal communication
D. Horizontal communication
Answer: D
12. Down ward communication and Upward communication are:
A. Vertical communication
B. Horizontal communication
C. Diagonal communication
D. None of these
Answer: A
13. Placement of purchase order to supplier of material is ———- communication.
A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication
Answer: D
14. Receiving a sales order is an example of:
A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication
Answer: D
15. ——— Communication can be inward or outward:
A. Vertical communication
B. Horizontal communication
C. Internal communication
D. External communication
Answer: D
16. The term “communis” derived from ___word.
A. Greek
B. Latin
C. Chinese
D. English
Answer: B
17. Communication means ___information, feeling and thoughts, with others.
A. To receive
B. Exchange of
C. Conveying
D. All the above
Answer: B
18. Grapevine communication is associated with _____communication.
A. Formal
B. Informal
C. Horizontal
D. Vertical
Answer: B
19. Lateral communication is between
A. Superior and subordinate
B. Same cadre of personal
C. Subordinate and superior
D. Among all
Answer: B
20. Audio Visual communication combines
A. Auditory only
B. Visual only
C. Both auditory & visual
D. Written
Answer: C
21. Communication problems otherwise known as
A. Enquire
B. Barriers
C. Encoding
D. Decoding
Answer: B
22. Posters fall under _______communication.
A. Oral
B. Visual
C. Written
D. Spoken
Answer: B
23. Informal communication is otherwise known as ______ communication.
A. Grapevine
B. Lateral
C. Visual
D. Horizontal
Answer: A
24. Horizontal communication flows through _______
A. Face-to-face discussion
B. Telephonic talk
C. Periodical meeting
D. All the above
Answer: D
25. Gestural communication is a ______
A. Non-Verbal Message
B. Direct conversation
C. oral communication
D. Written
Answer: A
26. Physical Barriers to communication are ______
A. Time and distance
B. Interpretation of words
C. Denotations
D. Connotations
Answer: A
27. Communication is derived from a Latin word “Communis” which means
A. Community
B. Share
C. Common
D. Marxist
Answer: B
28. Visual communication are dependent on what factors?
A. Signs, symbols and pictures
B. Text messages
C. Posture
D. Body language
Answer: A
29. What is the final step in the communication cycle?
A. Encoding
B. Decoding
C. Feedback
D. Receiving
Answer: C
30. Which type of feedback supports student development from their current level of achievement?
A. Specific Feedback
B. Descriptive Feedback
C. Non-Specific Feedback
D. None of the above
Answer: B
31. If there is the absence of feedback then it will lead to …………
A Mistrust
B. Communication Barrier
C. Interference
D. None of the above
Answer: B
32. It is a word used in place of a noun that is
A. Pronoun
B. Verb
C. Adverb
D. Preposition
Answer: A
33. A word used to express emotion and is often followed by an exclamation mack is called
A. Preposition
B. Conjunction
C. Adverb 1996
D. Interjection
Answer: D
34. Which part of the sentence contains two independent clauses joined by conjunction?
A. Compound Sentences
B. Simple Sentences
C. Complex Sentences
D. Compound-Complex Sentences
Answer: A
35. The process in which the receiver interprets and understands the message is called ………….
A. Decoding
B. Encoding
C. Feedback
D. None of these
Answer: A
36. ……….. is an instance of non-verbal communication.
A. A speech
B. Proximity
C. A notice
D. An e-mail
Answer: B
37. Which of the following is an example of oral communication?
A. Newspapers
B. Letters
C. Phone call
D. e-mail
Answer: C
38. “Two girls talking over a phone” – is an example of….
A. interpersonal communication
B. written communication
C. small group communication
D. public communication
Answer: A
39. Which type of words should be used for good communication?
A. Acronyms
B. Technical
C. Jargons
D. Simple
Answer: D
40. Sending a letter is which type of communication?
A. Listening
B. Writing
C. Speaking
D. Reading
Answer: B
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FAQs on Business Communication
What are the types of business communications?
Generally speaking, the four leading types of business communication include upward, downward, lateral, and external.
What is the importance of business communication?
Communication is important in business. Communication allows you to convey clear, strong messages about strategy, customer service, and branding. When your communication is strong, you build rapport among employees and your managers. This encourages teamwork and collaboration.
What are the 7 C’s of business communication?
Communication plays an important role in our lives. It can be a lifesaver at work or home when an urgent message is sent. The importance of delivering the right message that gets recognized by the targeted recipient cannot be underscored. Communication not only involves the two-way exchange of information, but also the language used should be appropriate for the situation. When it comes to professional communications, there are seven C’s that should be applied for effective communication: clarity, correctness, conciseness, courtesy, concreteness, consideration, and completeness.
What are the 3 categories of business communication?
All businesses across the world derive various kinds of communication for fulfilling their objectives. Communication is a sort of a process that involves the receiving and sending of messages or information between sender and receiver. This information can be in the form of words or bytes. Internal operational communication is used to execute operations within an organization such as message passing between manager and employees etc. External operational communication, on the contrary, is used by organizations to maintain external contacts such as customers, visitors etc. Personal communication is only restricted to personal relationships between two individuals such as friendships, loyalty, sincerity, affection etc.