Digital Platform For Management Of Complaints Known As LokpalOnline

Chairperson, Lokpal of India, Justice Pinaki Chandra Ghose inaugurated’ a digital Platform for Management of Complaints called ‘LokpalOnline’ here that can be accessed by all citizens of the country and complaints can be filed from anywhere, anytime at http://lokpalonline.gov.in.

LokpalOnline is an end-to-end digital solution for the management of complaints against public servants filed under the Lokpal and Lokayuktas Act, 2013.

It may be recalled that Lokpal of India, has been established under the Lokpal and Lokayuktas Act, 2013 to inquire and investigate into allegations of corruption against public functionaries falling within the scope and ambit of this Act. At present complaints sent by post, e-mail or delivered by hand are entertained by the Lokpal of India.

The Portal, hosted on NIC Cloud, has been developed on an Open Source Technology. Its security audit has been done by an agency empanelled by the CERT-In (Indian Computer Emergency Response Team), Ministry of Electronics and Information Technology.

Important features of this digital platform are following:

  1. Convenience to complainants for filing complaint online from anywhere anytime
  2. Information to the complainant about action on complaint at every stage through e-mails and SMS
  3. Facility to complainant to ascertain status of complaint at anytime
  4. Identity of the complaint is kept confidential
  5. The CVC, CBI and other inquiry agencies can upload their reports directly on ‘LokpalOnline’ platform.
  6. Reminders to inquiry agencies through e-mails and SMS
  7. Generation of analytical reports as per requirement

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