Which of the following does not belong to Crosby’s Fourteen Steps for Quality Improvement?

Which of the following does not belong to Crosby’s Fourteen Steps for Quality Improvement?

a) Establish quality measurements
b) Establish a zero-defect committee and program
c) Hold a zero defects day
d) Create constancy of purpose towards improvement of product and service.

Answer: d
Explanation: ‘Establish quality measurements’, ‘Establish a zero-defect committee and program’, and ‘Hold a zero defects day’ all belong to Crosby’s Fourteen Steps for Quality Improvement. ‘Create constancy of purpose towards improvement of product and service’ belongs to Deming’s fourteen points on the route to quality.

Quality Gurus – Crosby

  1. According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by obstacle reporting?
  2. According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by QITs?
  3. Which among the following does not belong to the five sections of Crosby’s Quality Vaccine?
  4. According to Crosby’s Fourth Absolute of Quality, the measurement of quality is the price of ______not indexes.
  5. According to Crosby’s Third Absolute of Quality, quality has a performance standard of ________not acceptable quality levels.
  6. According to Crosby’s Second Absolute of Quality, quality is achieved by _______not appraisal.
  7. According to Crosby’s First Absolute of Quality, quality is _______ to requirements, not goodness.
  8. Which among the following is not a contribution made by Crosby?
  9. Which among the following is not a contribution made by Crosby?

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