Identify from Juran’s ten steps to quality improvement a statement which implies providing a morale boost.
a) Organize to reach goals
b) Adopt the new philosophy
c) Give recognition
d) Provide Training
Answer: c
Explanation: ‘Give recognition’ is one of the statements of Juran’s ten steps to quality improvement. It means providing a morale boost. This will ensure that the confidence level in the employees’ increases and they are rejuvenated.
More Question on Quality Gurus – Juran
- Which of the following does not mean to ‘Keep score’ from Juran’s ten steps to quality improvement?
- Which among the following does not belong to Juran’s ten steps to quality improvement?
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- Which among the following does not belong to the classification of Cost of Quality done by Juran?
- Which among the following is not a contribution made by Juran?
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