According to Crosby’s Third Absolute of Quality, quality has a performance standard of ________not acceptable quality levels.

According to Crosby’s Third Absolute of Quality, quality has a performance standard of ________not acceptable quality levels.

a) Zero defects
b) Five defects
c) Nine defects
d) Two defects

Answer: a
Explanation: According to Crosby’s Third Absolute of Quality, quality has a performance standard of zero defects, not acceptable quality levels. There are four absolutes of quality proposed by Crosby. Crosby founded the Philip Crosby Associates Inc. and Quality College.

Quality Gurus – Crosby

  1. According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by obstacle reporting?
  2. Which of the following does not belong to Crosby’s Fourteen Steps for Quality Improvement?
  3. According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by QITs?
  4. Which among the following does not belong to the five sections of Crosby’s Quality Vaccine?
  5. According to Crosby’s Fourth Absolute of Quality, the measurement of quality is the price of ______not indexes.
  6. According to Crosby’s Second Absolute of Quality, quality is achieved by _______not appraisal.
  7. According to Crosby’s First Absolute of Quality, quality is _______ to requirements, not goodness.
  8. Which among the following is not a contribution made by Crosby?
  9. Which among the following is not a contribution made by Crosby?

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