According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by obstacle reporting?

According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by obstacle reporting?

a) To communicate to management about obstacles employees’ face in attaining quality improvement
b) To report about the no of steps employees’ climb on their way to office
c) To write an article on the topic ‘Obstacle’
d) To write an essay on the topic ‘Obstacle’

Answer: a
Explanation: According to Crosby’s Fourteen Steps for Quality Improvement, obstacle reporting means to encourage employees’ to communicate to management about the obstacles they face in attaining quality improvement goals set by the company. It is an important tool to track quality improvement and check progress of the company in achieving the desired quality.

Quality Gurus – Crosby

  1. Which of the following does not belong to Crosby’s Fourteen Steps for Quality Improvement?
  2. According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by QITs?
  3. Which among the following does not belong to the five sections of Crosby’s Quality Vaccine?
  4. According to Crosby’s Fourth Absolute of Quality, the measurement of quality is the price of ______not indexes.
  5. According to Crosby’s Third Absolute of Quality, quality has a performance standard of ________not acceptable quality levels.
  6. According to Crosby’s Second Absolute of Quality, quality is achieved by _______not appraisal.
  7. According to Crosby’s First Absolute of Quality, quality is _______ to requirements, not goodness.
  8. Which among the following is not a contribution made by Crosby?
  9. Which among the following is not a contribution made by Crosby?

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