Which among the following does not belong to Juran’s Quality Trilogy?
a) Quality Planning
b) Quality Control
c) Quality Improvement
d) Quality Assurance
Answer: d
Explanation: Quality Planning, Quality Control, and Quality Improvement are part of Juran’s Quality Trilogy. Quality Assurance is the act of maintaining a desired level of quality in a product or service by providing attention to every stage of the process of delivery or production.
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