Which among the following is not a contribution made by Crosby?
a) Quality is Free
b) Quality without Tears
c) Let’s Talk Quality and Leading: The Art of Becoming an Executive
d) Quality Planning and Analysis
Answer: d
Explanation: ‘Quality is Free’, ‘Quality without Tears’, ‘Let’s Talk Quality and Leading: The Art of Becoming an Executive’ are contributions made by Crosby. ‘Quality Planning and Analysis is authored by Juran.
Quality Gurus – Crosby
- According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by obstacle reporting?
- Which of the following does not belong to Crosby’s Fourteen Steps for Quality Improvement?
- According to Crosby’s Fourteen Steps for Quality Improvement, what do you mean by QITs?
- Which among the following does not belong to the five sections of Crosby’s Quality Vaccine?
- According to Crosby’s Fourth Absolute of Quality, the measurement of quality is the price of ______not indexes.
- According to Crosby’s Third Absolute of Quality, quality has a performance standard of ________not acceptable quality levels.
- According to Crosby’s Second Absolute of Quality, quality is achieved by _______not appraisal.
- According to Crosby’s First Absolute of Quality, quality is _______ to requirements, not goodness.
- Which among the following is not a contribution made by Crosby?