Which among the following is not part of Juran’s ‘Three Role Model’?

Which among the following is not part of Juran’s ‘Three Role Model’?

a) Supplier
b) Process
c) Customer
d) Deming

Answer: d
Explanation: According to Juran, the focus should be given to internal customers also. Each person along the chain is a supplier and a customer. In addition to this, the person will be a process, carrying out some transformation or activity.

More Question on Quality Gurus – Juran

  1. Which of the following does not mean to ‘Keep score’ from Juran’s ten steps to quality improvement?
  2. Identify from Juran’s ten steps to quality improvement a statement which implies providing a morale boost.
  3. Which among the following does not belong to Juran’s ten steps to quality improvement?
  4. Which among the following does not belong to Juran’s Quality Trilogy?
  5. Which among the following does not belong to the classification of Cost of Quality done by Juran?

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