Which of the following does not fall under the category of Hidden Costs?

Which of the following does not fall under the category of Hidden Costs?

a) Potential loss sales
b) Loss of customer goodwill
c) Offsetting customer dissatisfaction
d) Marketing research

Answer: d
Explanation: Potential loss sales, Loss of customer goodwill and Offsetting customer dissatisfaction fall under the category of Hidden Costs. Some of the other hidden costs are customer dissatisfaction cost and loss of company image.

More Questions on Cost of Quality

  1. Evaluation of field stock and spare parts fall under the category of ______
  2. Receiving or incoming inspections and tests fall under the category of ______
  3. Retrofit costs fall under the category of _______
  4. Quality improvement, Quality education, and Quality performance reporting fall under the category of _______
  5. Which of the following does not belong to External Failure Costs?
  6. Which of the following does not belong to Internal Failure Costs?
  7. Which of the following does not belong to Internal Failure Costs?
  8. Which of the following does not belong to Prevention Costs?
  9. Which of the following does not belong to Prevention Costs?
  10. Mathematically the cost of quality equals to _______

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