Which of the following does not mean to ‘Keep score’ from Juran’s ten steps to quality improvement?
a) Track progress
b) Report achievements
c) Report short-falls
d) Set goals for improvement
Answer: d
Explanation: ‘Keep score’ is one of the steps from Juran’s ten steps to quality improvement. The concept of tracking progress, reporting achievements, and reporting short-falls are all methods of keeping score. The concept of setting goals for improvement does not imply keeping score.
More Question on Quality Gurus – Juran
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