Which of the following does not mean to ‘Keep score’ from Juran’s ten steps to quality improvement?

Which of the following does not mean to ‘Keep score’ from Juran’s ten steps to quality improvement?

a) Track progress
b) Report achievements
c) Report short-falls
d) Set goals for improvement

Answer: d
Explanation: ‘Keep score’ is one of the steps from Juran’s ten steps to quality improvement. The concept of tracking progress, reporting achievements, and reporting short-falls are all methods of keeping score. The concept of setting goals for improvement does not imply keeping score.

More Question on Quality Gurus – Juran

  1. Identify from Juran’s ten steps to quality improvement a statement which implies providing a morale boost.
  2. Which among the following does not belong to Juran’s ten steps to quality improvement?
  3. Which among the following does not belong to Juran’s Quality Trilogy?
  4. Which among the following does not belong to the classification of Cost of Quality done by Juran?
  5. Which among the following is not a contribution made by Juran?
  6. Which among the following is not part of Juran’s ‘Three Role Model’?
  7. Which among the following is not a contribution made by Juran?

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