Decisions in a company which follows TQM is _______

Decisions in a company which follows TQM is _______

a) Taken on the basis of the manager’s knowledge
b) Taken on the basis of the founder’s knowledge
c) Taken on the basis of the co-founder’s knowledge
d) Fact-based

Answer: d
Explanation: TQM follows fact-based decision-making. It collects and analyses data from various sources based on the customer satisfaction level. This continuous procedure helps in understanding customer needs and also the necessary updates required in the company’s processes to attain the highest degree of excellence.

More Questions on Characteristics of TQM

  1. For proper implementation of TQM, we need ________________
  2. What is the kind of focus put on a company’s processes in TQM?
  3. Which of the following is the kind of planning approach a company following TQM follows?
  4. Which of the following is a principle of TQM?
  5. Which of the following is a principle of TQM?
  6. To attain customer satisfaction, which of the following is mandatory in TQM?
  7. Which of the following is a principle of TQM?
  8. In tradition management, Inspection philosophy is followed, and in TQM ________
  9. Which of the following is not a performance measure to ensure the highest degree of quality?
  10. In TQM suppliers are treated as _______

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