The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________
a) Product Tree
b) Product Feature
c) Product Cycle
d) Product Design
Answer: b
Explanation: The property that is possessed by a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called a product feature. It refers to the quality of design.
More Questions on TQM – Definitions of Other Key Words
- Which of the following is not a measure of Product Deficiency?
- The state of affairs in which deficiencies result in customer annoyance and complaints is known as
- The state of affairs in which customers feel that their expectations have been met by the product features is known as
- Which of the following does not fit in the category of Internal Customers?
- Which of the following does not fit in the category of External Customers?
- The two types of customers are ______ and ______
- Someone who receives or is affected by the product or process is called a _______
- Which of the following does not fit in the category of Product Feature?
- Which of the following does not fit in the category of Services?
- Which of the following does not fit in the category of Goods?
- The two categories of products are _____ and _____