[Solved] The state of affairs in which customers feel that their expectations have been met by the product features is known as

The state of affairs in which customers feel that their expectations have been met by the product features is known as

a) Customer Satisfaction
b) Customer Attraction
c) Customer Loyalty
d) Customer Reputation

Answer: a
Explanation: The state of affairs in which customers feel that their expectations have been met by the product features is known as customer satisfaction. A newly bought laptop performing all its intended functions will bring in customer satisfaction.

More Questions on TQM – Definitions of Other Key Words

  1. Which of the following is not a measure of Product Deficiency?
  2. The state of affairs in which deficiencies result in customer annoyance and complaints is known as
  3. Which of the following does not fit in the category of Internal Customers?
  4. Which of the following does not fit in the category of External Customers?
  5. The two types of customers are ______ and ______
  6. Someone who receives or is affected by the product or process is called a _______
  7. Which of the following does not fit in the category of Product Feature?
  8. Which of the following does not fit in the category of Services?
  9. Which of the following does not fit in the category of Goods?
  10. The two categories of products are _____ and _____

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