To attain customer satisfaction, which of the following is mandatory in TQM?

To attain customer satisfaction, which of the following is mandatory in TQM?

a) Total employee involvement
b) Manager involvement
c) Founder involvement
d) Co-founder involvement

Answer: a
Explanation: Total employee involvement is one of the principles of TQM. Employee involvement can be fully utilized to its full potential when there is no workplace fear, empowerment is done, and when a proper working environment is established.

More Questions on Characteristics of TQM

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  2. Decisions in a company which follows TQM is _______
  3. What is the kind of focus put on a company’s processes in TQM?
  4. Which of the following is the kind of planning approach a company following TQM follows?
  5. Which of the following is a principle of TQM?
  6. Which of the following is a principle of TQM?
  7. Which of the following is a principle of TQM?
  8. In tradition management, Inspection philosophy is followed, and in TQM ________
  9. Which of the following is not a performance measure to ensure the highest degree of quality?
  10. In TQM suppliers are treated as _______

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