What happens when the top management does not effectively communicate about the company’s TQM program properly from top to bottom?

What happens when the top management does not effectively communicate about the company’s TQM program properly from top to bottom?

a) The TQM program fails to achieve the desired target
b) The TQM program successfully achieves its desired target
c) There is no need to communicate messages
d) Nothing happens to the company’s progress

Answer: a
Explanation: As TQM requires everyone’s involvement, it is a necessity that effective communications take place in the company. The decision taken by the top management must be effectively communicated within the company. The organizational goal then will be easy to attain.

More Questions on Characteristics of TQM

  1. For proper implementation of TQM, we need ________________
  2. Decisions in a company which follows TQM is _______
  3. What is the kind of focus put on a company’s processes in TQM?
  4. Which of the following is the kind of planning approach a company following TQM follows?
  5. Which of the following is a principle of TQM?
  6. Which of the following is a principle of TQM?
  7. To attain customer satisfaction, which of the following is mandatory in TQM?
  8. Which of the following is a principle of TQM?
  9. In tradition management, Inspection philosophy is followed, and in TQM ________
  10. Which of the following is not a performance measure to ensure the highest degree of quality?
  11. In TQM suppliers are treated as _______

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