What is the kind of focus put on a company’s processes in TQM?

What is the kind of focus put on a company’s processes in TQM?

a) Unsteady improvement
b) Passive improvement
c) Continual improvement
d) Steady improvement

Answer: c
Explanation: TQM is a process-centered system. The main focus is to attain customer satisfaction. To achieve this, continuous process improvement is required to attain the highest degree of excellence in one’s goods or services.

More Questions on Characteristics of TQM

  1. For proper implementation of TQM, we need ________________
  2. Decisions in a company which follows TQM is _______
  3. Which of the following is the kind of planning approach a company following TQM follows?
  4. Which of the following is a principle of TQM?
  5. Which of the following is a principle of TQM?
  6. To attain customer satisfaction, which of the following is mandatory in TQM?
  7. Which of the following is a principle of TQM?
  8. In tradition management, Inspection philosophy is followed, and in TQM ________
  9. Which of the following is not a performance measure to ensure the highest degree of quality?
  10. In TQM suppliers are treated as _______

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