Which of the following does not fit in the category of Goods?
a) Cell phone
b) Television
c) Insurance
d) Bike
Answer: c
Explanation: Cell phones, television, and bike are considered Goods. Insurance fits into the category of Service.
More Questions on TQM – Definitions of Other Key Words
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- The state of affairs in which deficiencies result in customer annoyance and complaints is known as
- The state of affairs in which customers feel that their expectations have been met by the product features is known as
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- The two types of customers are ______ and ______
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