Which of the following is a principle of TQM?

Which of the following is a principle of TQM?

a) Process-centered
b) Product-centered
c) External customer focus only
d) Internal customer focus only

Answer: a
Explanation: TQM is a process-centered system with continuous improvement philosophy. Decision-Making involves everyone in the company. The focus is on both external and internal customers.

More Questions on Characteristics of TQM

  1. For proper implementation of TQM, we need ________________
  2. Decisions in a company which follows TQM is _______
  3. What is the kind of focus put on a company’s processes in TQM?
  4. Which of the following is the kind of planning approach a company following TQM follows?
  5. Which of the following is a principle of TQM?
  6. To attain customer satisfaction, which of the following is mandatory in TQM?
  7. Which of the following is a principle of TQM?
  8. In tradition management, Inspection philosophy is followed, and in TQM ________
  9. Which of the following is not a performance measure to ensure the highest degree of quality?
  10. In TQM suppliers are treated as _______

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