Which of the following is a principle of TQM?

Which of the following is a principle of TQM?

a) Product-centered system
b) Customer-focus
c) Intermittent improvement
d) Decisions made by top executives only

Answer: b
Explanation: TQM is a management approach that aims to attain customer satisfaction and plans for long-term success. It is a process-centered system, that focuses on continuous improvement, and decision-making involves the involvement of all the employees.

More Questions on Characteristics of TQM

  1. For proper implementation of TQM, we need ________________
  2. Decisions in a company which follows TQM is _______
  3. What is the kind of focus put on a company’s processes in TQM?
  4. Which of the following is the kind of planning approach a company following TQM follows?
  5. Which of the following is a principle of TQM?
  6. Which of the following is a principle of TQM?
  7. To attain customer satisfaction, which of the following is mandatory in TQM?
  8. In tradition management, Inspection philosophy is followed, and in TQM ________
  9. Which of the following is not a performance measure to ensure the highest degree of quality?
  10. In TQM suppliers are treated as _______

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