Which of the following is a principle of TQM?
a) Product-centered system
b) Customer-focus
c) Intermittent improvement
d) Decisions made by top executives only
Answer: b
Explanation: TQM is a management approach that aims to attain customer satisfaction and plans for long-term success. It is a process-centered system, that focuses on continuous improvement, and decision-making involves the involvement of all the employees.
More Questions on Characteristics of TQM
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