Which of the following is a tangible benefit of following TQM?

Which of the following is a tangible benefit of following TQM?

a) Reduction in employee grievances
b) Increase in employee grievances
c) No change in employee grievances
d) We can’t comment on employee grievances

Answer: a
Explanation: In TQM, every employee in the organization is focused towards one goal and that is satisfying customer needs by providing customer satisfaction. As everybody is treated in the same unbiased manner, employee grievances are reduced when an organization follows TQM.

More Questions on Benefits and Barriers of TQM

  1. Employee participation after using TQM philosophy _______
  2. The working relationships after using TQM philosophy _______
  3. Which of the following is not an intangible benefit of following TQM?
  4. The product quality after using TQM philosophy _______
  5. Which of the following is not a tangible benefit of following TQM?

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