Which of the following is not a measure of Product Deficiency?
a) Errors
b) Defects
c) Off-specification
d) Mass of the mobile phone
Answer: d
Explanation: A product deficiency is a product failure that results in product dissatisfaction. Deficiencies are stated in different units, such as errors, failures, defects, off-specification, etc. Freedom from deficiencies refers to the quality of conformance.
More Questions on TQM – Definitions of Other Key Words
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