Which of the following is not a performance measure to ensure the highest degree of quality?

Which of the following is not a performance measure to ensure the highest degree of quality?

a) Productivity
b) Number of company newsletters published in a year
c) Absenteeism
d) Sales turnover

Answer: b
Explanation: The need to measure productivity, absenteeism, and sales turnover is important to gauge the performance level of the company. All these performance measures help in continuous improvement. As a result of this, the highest degree of quality product or service can be delivered to the customers.

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