Which of the following is not a tangible benefit of following TQM?

Which of the following is not a tangible benefit of following TQM?

a) Increased profitability
b) Increased market and customers
c) Improved productivity
d) Increase in quality costs

Answer: d
Explanation: Cost of quality or Quality costs is the cost incurred by a company to prevent poor quality goods or services. By using TQM philosophy, the degree of excellence in goods or services increases, and hence quality increases. When we have high-quality goods or services the cost that is required to prevent poor-quality goods or services decreases.

More Questions on Benefits and Barriers of TQM

  1. Employee participation after using TQM philosophy _______
  2. The working relationships after using TQM philosophy _______
  3. Which of the following is not an intangible benefit of following TQM?
  4. The product quality after using TQM philosophy _______
  5. Which of the following is a tangible benefit of following TQM?

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