Which of the following is not an idea that can be incorporated by top management in a company to develop the Total Quality Program of a company?

Which of the following is not an idea that can be incorporated by top management in a company to develop the Total Quality Program of a company?

a) Management meetings
b) Focus on products and not processes
c) Company magazines
d) Company newsletters

Answer: b
Explanation: The top management must relay messages to every employee of the organization and make them understand the company’s TQM program. Company magazines and Company newsletters will add value to the TQM program. Customers will come to know very easily about the company’s objectives and their dedication to delivering a quality product or service.

More Questions on Characteristics of TQM

  1. For proper implementation of TQM, we need ________________
  2. Decisions in a company which follows TQM is _______
  3. What is the kind of focus put on a company’s processes in TQM?
  4. Which of the following is the kind of planning approach a company following TQM follows?
  5. Which of the following is a principle of TQM?
  6. Which of the following is a principle of TQM?
  7. To attain customer satisfaction, which of the following is mandatory in TQM?
  8. Which of the following is a principle of TQM?
  9. In tradition management, Inspection philosophy is followed, and in TQM ________
  10. Which of the following is not a performance measure to ensure the highest degree of quality?
  11. In TQM suppliers are treated as _______

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