Which of the following is not an intangible benefit of following TQM?

Which of the following is not an intangible benefit of following TQM?

a) Better company image
b) Enhanced problem-solving capacity
c) Enhancement of job interest
d) Reduction in customer satisfaction

Answer: d
Explanation: TQM is focused on customer satisfaction and hence using TQM customer satisfaction increases. When the customer is happy with the goods or services, the image of the company is good. Due to the involvement of all the employees in a company, problem-solving capacity increases. The job interest is also enhanced.

More Questions on Benefits and Barriers of TQM

  1. Employee participation after using TQM philosophy _______
  2. The working relationships after using TQM philosophy _______
  3. The product quality after using TQM philosophy _______
  4. Which of the following is not a tangible benefit of following TQM?
  5. Which of the following is a tangible benefit of following TQM?

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