Which ‘pillar of TQM’ recognizes that product quality is a result of process quality?

Which ‘pillar of TQM’ recognizes that product quality is a result of process quality?

a) Process Management
b) Employee Empowerment
c) Continuous Improvement
d) Customer Focus

Answer: c
Explanation: Continuous Improvement is one of the pillars of TQM. The output of a production process must not only satisfy customer needs but the customer must feel satisfied with the product. Hence, continuous improvement in the production process plays a crucial role in delivering quality products.

More Questions on Characteristics of TQM

  1. For proper implementation of TQM, we need ________________
  2. Decisions in a company which follows TQM is _______
  3. What is the kind of focus put on a company’s processes in TQM?
  4. Which of the following is the kind of planning approach a company following TQM follows?
  5. Which of the following is a principle of TQM?
  6. Which of the following is a principle of TQM?
  7. To attain customer satisfaction, which of the following is mandatory in TQM?
  8. Which of the following is a principle of TQM?
  9. In tradition management, Inspection philosophy is followed, and in TQM ________
  10. Which of the following is not a performance measure to ensure the highest degree of quality?
  11. In TQM suppliers are treated as _______

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