[Solved] Which of the following is not a tool used to collect customer complaints?

Which of the following is not a tool used to collect customer complaints?

a) Ask the manager of the company to list down potential reasons for customer complaints
b) Social media
c) Toll – free telephone numbers
d) Customer visits

Answer: a
Explanation: Social media, Toll – free telephone numbers, Customer visits, Customer questionnaire, Post – transaction surveys and Focus groups are some of the tools used to collect information about customer complaints. Customer complaints may be related to the product or after-sales service.

More Questions on Customer Satisfaction

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  6. Which of the following is false regarding the Kano Model of Customer Satisfaction?
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  10. Which among the following is not a factor influencing customer perception of quality at the point of making a purchase?
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  14. According to ASQ survey, which of the following is not part of customer perceptions?
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