[Solved] Quality Leaders _________ people rather than directing and supervising them.

Quality Leaders _________ people rather than directing and supervising them.

a) Train and coach
b) Scold
c) Threaten
d) Fire

Answer: a
Explanation: Quality leaders train and coach people rather than direct and supervise them. Directing and supervising are related to the old tradition of management. Training and coaching are related to total quality management.

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