Which of the following statement is incorrect with respect to strategic quality planning cycle? a) The identification of customer needs is the first stepb) The determination of customer positioning is the second stepc) It is necessary to predict the future and is the third stepd) The study of gap analysis and how to open the …
Which of the following is not an example of strategic planning in an organization? a) The planned growth rate in salesb) Diversification of business into new linesc) Types of products to be offeredd) The planning for natural disasters Answer: dExplanation: The planned growth rate in sales, Diversification of business into new lines and Types of …
The operational definition of goals is called __________ a) Goalsb) Objectivesc) Plansd) Action Plans Answer: bExplanation: The operational definition of goals is called the objectives of an organization. They can be measured, they have a time dimension and they help in reducing conflicts. More Questions on TQM Leadership Which of the false regarding quality leaders …
Which of the following is not a best practice for an organization when it is planning its goals? a) Improving customer satisfaction targetb) Cost reduction targets in a yearc) Improving market shared) Decreasing market share Answer: dExplanation: Improving customer satisfaction target, Cost reduction targets in a year, Improving market share and improving shareholders’ value are …
The attempts that are made to improve an organization’s performance by making mission statements concrete are called ________ a) Goalsb) Objectivesc) Plansd) Action Plans Answer: aExplanation: The attempts that are made to improve an organization’s performance by making mission statements concrete are called goals of an organization. The other important activities in strategic planning are …
Which of the following is correct in terms of the scope for Strategic Planning? a) One monthb) Two monthsc) Three monthsd) Four years Answer: dExplanation: Strategic Planning is a long-term direction in which the organization would like to see itself in the future. Hence, one month, two months, and three months are short time periods …
Identify the correct option with respect to the activities involved in Strategic Planning. a) Developing goals onlyb) Developing objectives onlyc) Developing action plans onlyd) Developing goals, objectives and action plans Answer: dExplanation: Developing goals, objectives and action plans are the activities involved in Strategic Planning. Strategic Planning involves the long term direction in which the …
The long-term direction of the organization in which it wants to proceed in the future is known as __________ a) Strategic Planningb) Short-Term Planningc) Operational Planningd) Contingency Planning Answer: aExplanation: Strategic Planning is the long-term direction of the organization in which it wants to proceed in the future. It connects the present with the vision …
Which of the following is not the duty of the Quality Council? a) To perform and monitor the performance measure of each functional areab) To determine continually those projects that improve the processes affecting customer satisfactionc) To establish the multi-functional project and departmental teams and monitor their progressd) To prevent establishing/revising the recognition and reward …
Which of the following is not the duty of the Quality Council? a) To establish the core values and quality statementsb) To end the planning of training and education programsc) To determine and monitor the cost of poor qualityd) To establish the strategic long – term plan with goals Answer: bExplanation: To establish the core …