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Which of the following is false regarding the kind of environment quality leaders try to build in a company? a) Empowermentb) Innovationc) Agilityd) Localized learning Answer: dExplanation: The kind of working environment that quality leaders try to instill is that of empowerment, innovation, agility, and organizational learning. These characteristics help in continuous quality improvement.
Quality leaders encourage _______ over ________ when we consider functions of various departments in a company. a) Collaboration, competitionb) Competition, collaborationc) Competition, threatd) Threat, collaboration Answer: aExplanation: Quality leaders encourage collaboration over the competition when we consider the functions of various departments in a company. Collaboration results in improved communication and helps in resolving problems …
Which of the following is false regarding quality leaders promoting teamwork? a) Multidisciplinary teamworkb) Create involvementc) Active participation of everyoned) Discourage involvement Answer: dExplanation: Quality leaders promote teamwork by introducing multidisciplinary teamwork, creating involvement and active participation of everyone. Teamwork is essential in achieving the company’s goal.
Quality Leaders _________ people rather than directing and supervising them. a) Train and coachb) Scoldc) Threatend) Fire Answer: aExplanation: Quality leaders train and coach people rather than direct and supervise them. Directing and supervising are related to the old tradition of management. Training and coaching are related to total quality management.
Quality leaders focus on _____________ rather than maintenance. a) Continuous improvementb) Discontinuous improvementc) Static improvementd) Aesthetics Answer: aExplanation: Quality leaders focus on continuous improvement rather than maintenance. Continuous improvement helps a company to adapt to changing customer needs.
Which of the following is false regarding the supplier and quality leader relationship? a) Support them when needed, Audit their capabilitiesb) Recognize quality improvements made by suppliersc) Encourage joint improvement actiond) Scold them if there is a lack of quality Answer: dExplanation: Quality leaders create awareness about the desired quality to suppliers. They audit their …
Quality leaders give primary importance to ___________ and their needs. a) Internal and external customersb) Founder and co-founderc) Founder and internal customerd) Founder and external customer Answer: aExplanation: Quality leaders give primary importance to internal and external customers and their needs. Leaders listen to customers, seek their opinion on the value of products or services, …
Leaders use _______ to create a sustainable competitive advantage for their organization. a) Ineffective strategyb) Effective strategyc) Papersd) Media Answer: bExplanation: Leaders use effective strategies to create a sustainable competitive advantage for their organization. Strategy means the decisions that determine and reveal a company’s goals, policies, and plans to meet the need of its stakeholders.