[Solved] Which of the following is not a measure of Product Deficiency?

Which of the following is not a measure of Product Deficiency? a) Errorsb) Defectsc) Off-specificationd) Mass of the mobile phone Answer: dExplanation: A product deficiency is a product failure that results in product dissatisfaction. Deficiencies are stated in different units, such as errors, failures, defects, off-specification, etc. Freedom from deficiencies refers to the quality of …

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[Solved] The state of affairs in which deficiencies result in customer annoyance and complaints is known as

The state of affairs in which deficiencies result in customer annoyance and complaints is known as a) Customer Complianceb) Customer Needsc) Customer Trustd) Customer Dissatisfaction Answer: dExplanation: The state of affairs in which deficiencies (in goods or services) result in customer annoyance, complaints, claims, and so on is known as customer dissatisfaction. A newly bought …

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[Solved] The state of affairs in which customers feel that their expectations have been met by the product features is known as

The state of affairs in which customers feel that their expectations have been met by the product features is known as a) Customer Satisfactionb) Customer Attractionc) Customer Loyaltyd) Customer Reputation Answer: aExplanation: The state of affairs in which customers feel that their expectations have been met by the product features is known as customer satisfaction. …

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[Solved] Which of the following does not fit in the category of Internal Customers?

Which of the following does not fit in the category of Internal Customers? a) Stakeholdersb) Publicc) Shareholdersd) Employees of a company Answer: bExplanation: The public pays for the service they receive and hence they are external customers. The stakeholders and shareholders are indirect internal customers. The employees of the company are direct internal customers. More …

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[Solved] Which of the following does not fit in the category of External Customers?

Which of the following does not fit in the category of External Customers? a) Clients/end users who buy the productb) Government regulatory bodiesc) Manager of a companyd) Public Answer: cExplanation: The manager of the company is an internal customer. He doesn’t make any purchase for the goods or services offered by the company but his …

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[Solved] The two types of customers are ______ and ______

The two types of customers are ______ and ______ a) Founder, Co-founderb) Internal, Externalc) Government, Peopled) CEO, CFO Answer: bExplanation: Customers can be either internal or external. The customers outside the company who pay for the goods or services offered are called external customers. The customers who are related to the company and who may …

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[Solved] Someone who receives or is affected by the product or process is called a _______

Someone who receives or is affected by the product or process is called a _______ a) Customerb) Managerc) Founderd) Co-founder Answer: aExplanation: The customer is someone who receives or is affected by the product or process. It can be a person or it can also be a company. More Questions on TQM – Definitions of …

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[Solved] Which of the following does not fit in the category of Product Feature?

Which of the following does not fit in the category of Product Feature? a) Fuel consumption of a vehicleb) Dimensions of a mechanical componentc) The owner of the productd) The viscosity of a chemical Answer: cExplanation: Fuel consumption of a vehicle, dimensions of a mechanical component, the viscosity of a chemical, the uniformity of the …

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[Solved] The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called

The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________ a) Product Treeb) Product Featurec) Product Cycled) Product Design Answer: bExplanation: The property that is possessed by a product and that is intended to meet certain customers’ needs and thereby …

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[Solved] Which of the following does not fit in the category of Services?

Which of the following does not fit in the category of Services? a) Bankingb) Transportationc) Pend) Health care industries Answer: cExplanation: Banking, transportation, and health care industries come under the Service category of a product. A pen fits into the Goods category of a product. More Questions on TQM – Definitions of Other Key Words …

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